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Aggressive behaviour from parents and visitors
Policy on managing aggressive behaviour from parents and visitors to our school
Statement of principles
The governing body of New Invention Junior School encourages close links with parents and the community. It believes that pupils benefit when the relationship between home and school is a positive one.
The vast majority of parents, carers and others visiting our school are keen to work with us and are supportive of the school. However, on the rare occasions when a negative attitude towards the school is expressed, this can result in aggression, verbal and or physical abuse towards members of school staff or the wider school community.
The governing body expects and requires its members of staff to behave professionally in these difficult situations and attempt to defuse the situation where possible, seeking the involvement as appropriate of other colleagues. However, all members of staff have the right to work without fear of violence and abuse, and the right, in an extreme case, of appropriate self-defence.
We expect parents and other visitors to behave in a reasonable way towards members of school staff. This policy outlines the steps that will be taken where behaviour is unacceptable.
Types of behaviour that are considered serious and unacceptable and will not be tolerated:
This is not an exhaustive list but seeks to provide illustrations of such behaviour.
Unacceptable behaviour may result in the local authority and the police being informed of the incident.
Procedure to be followed
If a parent/carer behaves in an unacceptable way towards a member of the school community, the head teacher or appropriate senior staff will seek to resolve the situation through discussion and mediation. If necessary, the school’s complaints procedures should
be followed. Where all procedures have been exhausted, and aggression or intimidation
continue, or where there is an extreme act of violence, a parent or carer may be banned by the head teacher from the school premises for a period of time, subject to review.
In imposing a ban the following steps will be taken:
The local authority itself may take action where behaviour is unacceptable or there are serious breaches of our home-school code of conduct or health and safety legislation.
In implementing this policy, the school will, as appropriate, seek advice from the Local Authority’s education, health and safety and legal departments, to ensure fairness and consistency.